When running your business, the last thing you want is for your WordPress site to run into problems.
And you would rather focus on making sure that your business is running smoothly and growing.
Don’t you agree?
That’s why with our WordPress Maintenance & Performance Service, we take away the hassle of you having to manage and maintain your site, with a bit of monitoring and guidance to improve your performance as well as making sure that it is protected from any security threat.
And with that extra peace of mind, you can focus your energy on running your business.
If you are looking for something a bit more customised, feel free to contact us for a quote.
Daily Backup & Restore
An essential part of any successful WordPress site is backup. If an update fails, plugins have clashed, or your site has crashed for some reason, it is crucial to have an up-to-date backup of your website.
We will take the load off your mind by making sure that your site is scheduled for backup every single day and available to restore your site at crucial times of need.
Examples of when backups are required are when plugin updates clashes with each other, server crash, incorrect code implemented, etc.
24/7 Security Monitoring
There is no doubt that monitoring your WordPress site’s security is a crucial part of maintenance. Many people are quick to be complacent and ignore its importance. But with the news becoming more filled with major cyber security hacks, it is more important than ever to make sure that your site is not vulnerable to any hacks and be vigilant at all times…even while you are asleep.
Amongst the process includes:
- Real-time monitoring of any vulnerable plugins and malware
- Safely removing unused plugins and themes
- Ensure strong password security for all users
- Removing default ‘admin’ username
- Downloading plugins and themes from trusted and reputable sources
Another part of the process of WordPress security strategy also includes the safe & secure updates, as shown below.
Safe & Secure WP Core, Themes & Plugins Updates
Staying on the top of crucial updates can be time-consuming. But being behind on your updates can also mean that you risk slowing down your site, being vulnerable to hackers or simply missing out on new features.
As well as making sure that you keep everything updated, combined with the backup and security features on the maintenance package, you are protected from any technical problems which could arise from updating.
After each update, a restore point is created so that updates can be rolled back if any problems arise. And during the update, if the website does not return, we stop the process.
24/7 Uptime Monitoring
Have you ever wondered whether your site has actually stayed up the entire time? Would you have known whether your site went down? If your website is down, you could lose traffic, revenue and potential new customers, and that is something that no-one wants to experience.
With the uptime monitoring, you will be notified instantly if your site has gone down (and if possible, before anyone has noticed it). This will give you a chance to fix the issue before it drags on for too long.
Although it is impossible to remain 100% up, the idea is to make sure that you are serving your audience as best as possible.
There is no point having a website if you are not monitoring how you are performing. With the performance monitoring feature, we will monitor your Google Analytics data (optional), site speed and also keyword rankings.
Once your data has been benchmarked, you will be notified (if requested) if anything suspicious is happening, such as a drop in traffic and keyword rankings.
Website Firewall Security (‘General’ Plan Only)
A firewall protects your website from hackers, malware, attacks and blacklists.
When enabled, your site traffic goes through a firewall and filter out all the illegitimate traffic, block all the attacks and only send you the legitimate visitors.
The other benefit of having a firewall is that it helps your website to perform faster. One reason is because your server loads can go down since you have less illegitimate traffic using up your resources (thus saving you money from overspending on a hosting space).
For this service, we use Sucuri, who is one of the leading experts in the world of website security.
For more information about the company and their advanced security option which is available in the other packages, see below.
Advanced Security Protection, Detection & Clean-up
Even though we have the 24/7 security monitoring and the Firewall for the ‘General’ plan, the next level up is to use Sucuri again to help with advanced security protection, detection and cleanup.
Sucuri’s advanced level of security features include:
- detection: scan every angle of your site to catch any internal or external hacks
- protection: instantly block hackers and attacks who are trying to abuse or take down your site
- response and clean-up: safely remove hacked code and malware, and clear up any blacklist warnings
It doesn’t matter if you are big or small, all websites are under the threat of security breaches.
And since WordPress is the most popular content-management system in the world, this makes your own WordPress site an easy target for the hackers.
Have you got any questions about WordPress? Have you always wished you have someone to contact to ask about general issues or advice on WordPress? That’s what we are here for.
While we cannot promise or guarantee the perfect solution or answer to everything, or to manually fix your issues, we do promise that we will work hard to give you the best answer and assistance possible.
There is no limit to how many questions you can ask; ask as many as you want. What we do ask is to use this feature within reason, and if we feel that it has been abused or if we feel that we cannot keep up, we will tell you.
Sometimes, you need someone to carry out those small technical fixes which you do not feel comfortable doing yourself. You know, when you want to do those small design and coding tweaks.
Sure, you can find WordPress developers by going to a random marketplace and find one at a much lower cost.
But we decided to work with seasoned WordPress experts who have gone through a strict process to ensure that their knowledge, quality of work and customer service is of the highest calibre.
And that means you will get the best service possible.
So if you are looking for safe and secure custom coding done, this is perfect for you. And this could be anything from design tweaks to plugin adjustments to custom coding.
If you are looking for major technical projects, this service would not be suitable for you.
At the end of each month, we would like to make sure that you are aware of everything that has happened on your site.
Below is what you could receive in the monthly report (subject to price plans and other factors):
- Number of updates carried out
- Number of restore points/backups
- Average percentage of site uptime
- Overview of your Google Analytics data such as sessions, returning visitors, time on site and bounce rates
- Overview of your keywords rankings
- Overview of your site speed
30-Day Money Back Guarantee
If you have signed up to the ‘General’ plan and are not happy with the service, you will get your money back within 30 days of payment guaranteed and no questions asked. For those who signed up for ‘Protect’ or ‘Performance’, you are eligible for a refund if we have unsuccessfully removed cleaned the site from malware or we did not submit for malware removal within the first 30 days. This is due to circumstances which are out of our control, but we aim to make sure that you get the best service possible with us.