Disclaimer: This post is written by me, and it’s based on my opinion only. Don’t just assume that everyone in my situation feels the same. Ask them how they personally feel instead.
Being deaf/hard of hearing means there is certain information I struggle to access.
Since my business (and let’s face it, my personal life) revolves around being online, having the likes of accurate subtitles/captions and good quality audio is essential for me in order to be able to consume video/audio-based content.
Too many times I have had to cancel listening to a podcast or watching a video within seconds after starting because of terrible audio or lack of captions or transcripts.